Exchange & Return

Please note that our online exchange & return policy is slightly different than our in-store exchange-return policy.

 

ONLINE EXCHANGE POLICY:

JEWELRY ITEMS

You may exchange a jewelry piece that is the wrong size for another of the same style within 15 days after receiving the item. Purchaser agrees to cover the cost of shipping back to the warehouse and for the exchange to be shipped back to him. 
Failure to provide the item back in its original Kemmi Collection branded packaging will result in a repackaging fee of $6. Do not send back items before receiving our authorization. For all exchanges, items must be unscratched, unscuffed, and otherwise undamaged.

We are not held responsible if the package you send back to us gets lost, as this is out of our control, therefore, we suggest you send back your package insured with a tracking number. If your requested size is not in stock we will ship it at the earliest moment. Under no circumstances will refunds be issued. By purchasing from this site you agree to our Terms of Service and Return Policy.

To begin an exchange please email service@kemmicollection.com 
with your order # photos and request.

LINGERIE ITEMS

You may exchange a lingerie item that is the wrong size for another of the same style within 3 days after receiving the item. Purchaser agrees to cover the cost of shipping back to the warehouse and for the exchange to be shipped back to him. 

Failure to provide the item back in its original Kemmi Collection branded packaging will result in a repackaging fee of $6. Do not send back items before receiving our authorization. For all exchanges, items must be in their initial condition, undamaged, including labels and tags.

We are not held responsible if the package you send back to us gets lost, as this is out of our control, therefore, we suggest you send back your package insured with a tracking number. If your requested size is not in stock we will ship it at the earliest moment. Under no circumstances will refunds be issued. By purchasing from this site you agree to our Terms of Service and Return Policy.

To begin an exchange please email service@kemmicollection.com with your order # and request.

 
IN-STORE EXCHANGE POLICY:

Items purchased at our flagship store (3688 A Boul. St-Laurent, Montreal) are exchangeable, non-refundable and can be returned as a store credit within 1 week from date of purchase (store credits have no expirations dates). For all exchanges, items must be unscratched, unscuffed, and otherwise undamaged.

Please note that all sales are final on our lingerie collection due to nature of the product (hygiene). 

Please note that all items purchased at our store can only be exchanged and returned in store. 


3 MONTHS JEWELRY WARRANTY:

We offer 3 months warranty on our jewelry pieces. To begin an exchange please email service@kemmicollection.com with your order #, photos and your request. Our customer service department will determine if the item has a defect or if the item was damaged. If the item has a defect, we will repair it free of charge or replace it with a new one. If the item was damaged, we will look at it and get back to you with a repair quote. Most repairs are minor and usually cost around cad$15.00.
In all scenarios above, if you request your item to be shipped to you, you will be charged for the shipping fees. 

After 3 months, your jewelry piece(s) will not be under warranty anymore. If you have damaged your jewelry and wish to repair it, please e-mail service@kemmicollection.com with your order #, photo and request. We will look at it and get back to you with a repair quote. Most repairs are minor and usually cost around cad$15.00.

 

ONLINE SHIPPING POLICY:

Upon confirmation of payment your item will be processed for shipment within 24-48 hours. Average North American shipping time is 2-10 business days. For international shipments, expect a 10-14 business day delivery time. Kemmi Collection Canada Inc. will not be held responsible for lost goods if an incorrect shipping address is provided. Should your package not show up, or arrive damaged, please contact us at: service@kemmicollection.com

Size Guide

 

 

If you do not know your finger size at all, please visit findmyringsize.com.

If you are still unsure of your finger size, please refer to the US Size Chart measurements below:

Option 1: You can measure the diameter of one of your personal ring and look for the matching size on the chart.

WOMENS RINGS:
XXS | Size 4 | 14.9 mm
XS | Size 5 | 15.7 mm
SMALL | Size 6 | 16.5 mm
MEDIUM | Size 7 | 17.5 mm
LARGE | Size 8 | 18 mm

MENS RINGS:
Size 9: 19 mm
Size 10: 19.8 mm
Size 11: 20.2 mm
Size 12: 21 mm

MENS BRACELETS:
Our Mens bracelets come in two different sizes, ‘Small medium’ and ‘Medium large’. The sizes in Centimetres are commonly used in Europe, which represents the length measured around the wrist. Both sizes are very popular. Size ‘Large Extra large / 23cm’ is still under special order.


US 7.5 / Small Medium / 19 cm
US 8.25 / Medium Large / 21 cm


Option 2: Save the Size Chart image and make sure to print out at 100% scale.
Place your ring on the corresponding size and make sure that the circle matches the inside of your ring.

If you are still unsure about your finger size, please visit a jeweller near your place and  they will size your finger for free and generally takes about 1 minute.

Feel free ton contact us if you have any questions info@kemmicollection.com